Our Services - Ray's Automotive

At Ray’s Automotive, you can expect us to handle all the headaches of having your vehicle returned to its pre-collision condition. We work with your insurance company to ensure all accident related damage is corrected and paid for. If you need a vehicle during the repair period, we can help setup a rental, have the rental here at our shop when you drop-off your vehicle, and then when your vehicle is completed we handle returning the rental vehicle.

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Start By Calling Us

We can answer any questions you may have about the repair process. If you want to have your vehicle inspected, we will setup an appointment for your vehicle with our licensed appraiser. If your vehicle is not driveable due to the damage, we will arrange to have your vehicle towed to our shop. Our team will walk you through what is to be expected during the repair process and help minimize the stress of getting your vehicle back on the road.

Below is an overview of the many steps your vehicle repair may go through.

Vehicle Disassembly and Inspection

Once we receive your call, we will schedule your vehicle for what we call a teardown. This is the disassembly of damaged areas to find damage that is not visible. This damage is commonly referred to as "hidden damage".

With the vehicle dissassembled, the appraiser can properly inspect the vehicle to develop a list of necessary repairs and replacement parts.

The appraiser uses the information gained during this disassembly and inspection step to develop the written cost estimate for repairs. We have one of the top rated, state licensed Motor Vehicle Physical Damage Appraisers (MVPD) on staff to perform this step for you. He has been in the industry for over 30 years and has the sharpest eye for detail so that no damage goes overlooked on your repair estimate.


automotive tear down waterbury connecticut
Our techs taking apart a vehicle to diagnose the problem

Frame Work

The impact sustained by the vehicle during the accident may affect the underlying support structure of the vehicle, which is the frame. We have specialized, computer-driven, 3-D laser imaging equipment to measure the vehicle frame to determine if the frame is no longer within factory specifications.

For the frame to be out of specification, tremendous forces must be absorbed during the accident. Only special equipment designed to secure the vehicle while the frame is adjusted back within factory specifications can be used. Frame repair is a specialized field due to the cost equipment to measure and adjust the frame.

Most shops do not have the equipment to properly perform this type of repair. In fact, many auto body shops sublet frame repairs to our shop frame because they do not have the skills or equipment to do it themselves.

Body Repair

The body of your vehicle is typically the portion of the car that is visible to the eye: bumpers, hood, fenders, doors, etc. Depending on the damage, the part may need to be replaced with a new one. For example, a cracked headlight will be replaced, but a slightly dented door may be repaired. Our appraiser will determine the best way of performing the repairs on your vehicles to maximize quality, safety, and cost effectiveness.



aut body work waterbury connecticut
Ray's Automotives techs working on the body of a car
frame work ray's automotive

Refinishing Preparation

The next step in the repair process after the body work is complete is to prepare the vehicle for being painted. MOST shops do not properly "Prep" the vehicle for paint because it is time consuming and not readily apparent after the job is painted and completed.

If a vehicle is not prepped properly, the paint job will eventually fail over time, but this happens usually several months or a year later. This is typically what happens with those TV commercial type shops that put more work into their advertising than the work on your vehicle. If you pay a low price, it is because some step is being cut short to save money. This is the most likely step you are not getting with other shops.

For customers of our insurance direct repair programs, we guarantee the paint job for the duration of your ownership of the vehicle.


Once the vehicle has been prepped, Ray's Automotive can now take the necessary steps to paint the vehicle to bring it back to life.

This is the step that is most apparent to the outside world. The repairs can be performed perfectly, but without a perfect paint job the repair is not complete.

Ray's Automotive uses only the highest quality paint for your vehicle as we would for our vehicle repair.


Vehicle Painting